Reference and Reader Services shall include the following:

1. Promoting personal assistance without discrimination to library clients.

2. Selecting and organizing sources of information both in print and electronic to meet the changing needs of library users.

3. Setting standards and guidelines that ensure excellence in reference services.

4. Ensuring that library clients consistently receive high-level services.

5. Registration of new library users.

6. Front desk and inquiry services.

7. User-education programmes (orientation and training).

8. User records management.

9. Management of reference collections.

10. Enforcement of library rules and regulations.

11. Referral Services.